Privacy Policy
Our Commitment to Data Protection and Privacy
WiseWords Marketing Ltd. is committed to the privacy of all its clients. In particular, we want to assure you that WiseWords Marketing is not in the business of selling, renting or trading personal data with other companies and businesses for marketing purposes.
In this Privacy Policy, we’ve provided details on when and why we collect your personal information, how we use it, the limited conditions under which we disclose it to others and how we keep it secure.
Who we are
This privacy policy [the “Privacy Policy”] applies to all personal information processing activities carried out by WiseWords Marketing Ltd. [WiseWords Marketing].
WiseWords Marketing is a data controller in respect of personal information that we process in connection with our business. In this policy, references to “we”, “us” or “our” are references to WiseWords Marketing.
WiseWords Marketing Ltd. is a registered company in England & Wales, our registration number is 15288189.
Our registered office is 20 Belle Meade Close, Woodgate, Chichester, England, PO20 3YD.
Our website address is: wisewordsmarketing.co.uk
We respect individuals’ rights to privacy and to the protection of personal information. The purpose of this Privacy Policy is to explain how we collect and use personal information in connection with our business. “Personal information” means information about a living individual who can be identified from that information (either by itself or when combined with other information). We may update our Privacy Policy from time to time. When we do, we will communicate any changes to you, if appropriate.
What personal data we collect and why we collect it
Contact forms
Our Contact form collects your name, email address, any other information you include in your message, and any documents you upload. We use this information to respond to your enquiry and communicate with you about the services you have asked about. Our lawful basis for doing this is our legitimate interests in responding to business enquiries and, where you ask us to take steps before entering into a contract, taking those steps at your request. We do not use information submitted through our contact form for marketing purposes. If your enquiry does not result in a contract with us, we retain the information only for as long as reasonably necessary to deal with your enquiry. If you become a client, relevant information may be retained as part of our client records for contractual, administrative, and legal purposes. Some information, such as your email address and IP address, may also be processed by third-party services used to protect our website from spam.
Cookies
Our website uses cookies and similar technologies to help the site function correctly, remember your cookie preferences, protect forms from spam and abuse, and understand how the website is used.
We use a cookie to remember whether you have accepted our cookie notice.
Our contact forms are protected by Google reCAPTCHA, which helps us distinguish genuine users from automated spam and abuse. Google may set cookies or use similar technologies when reCAPTCHA is loaded. These may include security, fraud-prevention, and preference cookies.
We may also use analytics cookies to help us understand how visitors use our website. Where consent is required, these cookies will only be used after you have given your consent.
The cookies used by third-party services may change from time to time. You can manage your cookie preferences through our cookie notice and through your browser settings.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
We may use analytics services, such as Google Analytics, to understand how visitors use our website and to help us improve its performance. Where analytics cookies or similar technologies require consent, they will only be used where you have given that consent through our cookie settings.
Who we share your data with
We may share personal information with trusted service providers where necessary to operate our website and business. This may include website hosting and technical support providers, anti-spam services, analytics providers, and other suppliers who process information on our behalf. We do not sell, rent, or trade your personal information to third parties for marketing purposes.
How long we retain your data
We keep personal information only for as long as necessary for the purpose for which it was collected, including to meet any legal, accounting, or reporting requirements. For clients, relevant information may be retained for the duration of our working relationship and afterwards where required for administrative, contractual, or legal purposes.
What rights you have over your data
Under UK data protection law, you may have rights in relation to your personal information, including the right to:
- ask us for copies of your personal information;
- ask us to correct information you believe is inaccurate or incomplete;
- ask us to erase your personal information in certain circumstances;
- ask us to restrict the processing of your personal information in certain circumstances;
- object to the processing of your personal information in certain circumstances; and,
- ask us to transfer information you have provided to another organisation, or to you, in certain circumstances.
You can exercise your rights by emailing contact@wisewordsmarketing.co.uk
You will not normally have to pay a fee to exercise your right of access. However, we may charge a reasonable fee in certain circumstances, including where a request is manifestly unfounded or excessive or where further copies of information are requested.
We may ask you for information to confirm your identity where this is necessary. Any identification we request will be reasonable and proportionate to the information involved.
If you wish to make a Data Subject Access Request, please remember that:
- You should describe the information you need as clearly as possible – if your request is too broad or unclear, we may need to ask you to be more specific.
- You should include your name and an address for a response.
- We will aim to respond to your request within one calendar month.
Where we send your data
Visitor communications with us via our Contact form may be checked through an automated spam detection service before being directly transmitted to us via email.
Client data is stored in a managed data centre, with access restricted to our staff and technical support members working on our behalf under the terms of our Privacy Policy.
Some of the service providers we use may process personal information outside the UK.
Where personal information is transferred internationally, we take appropriate steps to ensure that it receives an appropriate level of protection in accordance with UK data protection law. This may include relying on UK adequacy regulations or appropriate contractual safeguards.
Additional information
How we protect your data
Email correspondence and contact details are stored on digitally locked devices.
Client data is stored in a managed data centre with user credential and password protected access. All data is transmitted over secure protocols.
What data breach procedures we have in place
If we become aware of a personal data breach, we will assess the potential risk to those affected and take appropriate action in accordance with our obligations under UK data protection law.
Complaints
If you have concerns about how we use your personal information, please contact us first at contact@wisewordsmarketing.co.uk so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection.
Changes to our Privacy Policy
We will, where appropriate, notify you by email of any changes made to our privacy policy and these changes will also be posted on this page.
Contact
We welcome any questions, comments and requests regarding this privacy policy – these should be emailed to contact@wisewordsmarketing.co.uk